Patient Rights & Responsibilities

Policy:

South Sound Surgery Center respects the rights of the patient and recognizes that each patient is an individual with unique health care needs and, because of the importance of respecting each patient’s personal dignity, provides considerate, respectful care focused upon the patient’s individual needs.

South Sound Surgery Center affirms the right of patients to make decisions regarding their medical care, including the decision to discontinue treatment, to the extent permitted by law.

As a patient of South Sound Surgery Center, you have the right to:

  1. Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity
  2. Personal and informational privacy, within the law.
  3. Information concerning your diagnosis, treatment, and prognosis, to the degree known.
  4. Confidentiality of records and disclosures.  Except when required by law, you have the right to approve or refuse the release of records.
  5. The opportunity to participate in decisions involving your health care, unless contraindicated by concerns for your health.
  6. Make decisions about medical care, including the right to accept or refuse medical or surgical treatment; except when such participation is contraindicated for medical reasons.
  7. Change primary or specialty physician or dentist if others are available.
  8. Information concerning implementation of any advance care directive, or receive information to initiate such a directive at a later date.
  9. Impartial access to treatment regardless of race, color, sex, national origin, religion, handicap or disability.  (The surgery center adheres to all federal and state rules, regulations and policies to promote a non-discriminatory environment for all of our surgical guests.)
  10. Receive payment policies and a bill for all services.
  11. Know the identity and professional status of individuals providing service to you.
  12. Report any comments concerning the quality of services provided to you during the time spent at the facility and receive fair follow-up on your comments without fear of abuse, harassment or reprisal.

As a patient of South Sound Surgery Center, you are responsible for:

  1. Providing, to the best of your knowledge, accurate and complete information about your present health status and past medical history and reporting any unexpected changes to the appropriate practitioner(s).
  2. Following the treatment plan recommended by the primary practitioner involved in your case.
  3. Providing an adult to transport you home after surgery and an adult to be responsible for you at home for the first 24 hours after surgery.
  4. Indicating whether you clearly understand a contemplated course of action and what is expected of you.
  5. Your actions if you refuse treatment, leave the facility against the advice of the practitioner, and/or do not follow the practitioner’s instructions relating to your case.
  6. Assuring that the financial obligations of your health care are fulfilled as expediently as possible.
  7. Providing information about and/or copies of any living will, power of attorney or other directives that you desire us to know about.

To report any comments concerning the quality of services provided to you during the time spent at South Sound Surgery Center:

1. Verbal Grievance

  • Ask to speak with our Administrator at 1-360-486-6301

2. Written Grievance

  • Write us at:   South Sound Surgery Center

410 Providence Lane North East

Olympia, WA 98506

3. Contact the Office of the Medicare Beneficiary Ombudsman

  • www.cms.hhs.gov/center.ombudsman.asp